Privacy policy

Version 0.2

Changes were last made to this page on 10-02-2021*

In order to protect your privacy, Fivestargrass pursues a privacy policy aimed at protecting your personal data from unauthorised access and abuse. This policy applies to the services of all of Fivestargrass’s business units.

On this page, we explain which data we collect when you use our website, why we collect these data, how we handle them and how we protect them. Our working method is as follows.

Fivestargrass respects the privacy of all users of its website and ensures that the personal information you provide us with is treated confidentially. Our employees are obliged to respect and guarantee the confidentiality of your data.

The processing of your personal data is handled in such a way as to ensure that our statutory requirements, in the present case being those under the General Data Protection Regulation (GDPR), are met.

By making use of this website, you indicate that you have accepted Fivestargrass’s privacy policy.

Definitions

In this privacy statement, the following definitions will apply:

Personal data: each item of information concerning an identified or identifiable natural person such as, for example, name, address, town/city, telephone number, e-mail address, place and date of birth, gender, etc.

Processing of personal data: any action or aggregation of actions relating to personal data, including the collection, recording, organisation, storage, changing, consultation, use, issuing and destruction thereof.

Communication

For example, when you send us an e-mail or complete the contact form or questionnaire, register for one of our newsletters or download or upload a document, it is possible that we will save those messages and/or forward them internally to a relevant department. Sometimes, we ask you for your personal data (e.g. your name, town/city, telephone number or e-mail address) which are relevant to a given situation. This enables us to process your questions, answer your requests and contact you.

Cookie policy

Fivestargrass makes use of cookies on its website. A cookie is a small file which a website places on the device (such as desktop computer, smartphone or tablet) that is visiting the website. We use cookies to improve the website and to tailor advertisements to your interests.

Our website makes use of various kinds of cookies: functional, analytical, advertising and tracking cookies. The following is an explanation and overview of the various cookies we use:

Functional cookies

Functional cookies ensure that our website works properly. For example, they retain the data or preferences you have previously entered, or which information has already been displayed.

Analytical cookies

Analytical cookies provide us with information regarding the functioning of the website, which pages are visited most often, etc. We use this information in order to improve our website even further.

Tracking Cookies

This website uses Google reCAPTCHA cookies for spam prevention.

Removal of cookies

Would you prefer that cookies not be placed on your device? Cookies can easily be removed via your browser. You can find more information on how this works on the website of the Dutch Consumers’ Association, Consumentenbond.

Purposes

We do not collect or use information for purposes other than those described in this privacy policy, unless we have requested and received your consent to do so in advance.

Protective measures

Any personal data collected by Fivestargrass are stored on Fivestargrass’s own secure servers, or those of a third party. We will not combine these data with any of the other personal data at our disposal. Apart from technical measures, such as log-in codes and passwords, various organisational measures are taken: personal data are only accessible to the employees who genuinely require those data in order to perform their work. All measures taken are evaluated periodically and, where necessary, modified.

Third parties

In order to be able to perform our work properly and to achieve an optimum service provision, it may occur, in the context of cooperation, that we pass personal data on to other organisations or companies. For example, our newsletter provider Spotler saves interactions for the purpose of personalising and making relevant newsletter content.

The aforementioned is done in accordance with the applicable legislation which, among other things, sets standards for the manner in which your data are processed, such as security requirements and retention periods. We always make sure that any third parties at whose disposal we put personal data handle them with the utmost care. This begins with a careful selection of third parties; these must be able to guarantee that personal data are adequately protected at all times and only used for the purposes agreed with Fivestargrass. In most cases, this is laid down in a processing agreement. Where very large third parties such as Microsoft are concerned, the level of data protection required within the EU is guaranteed by means of certification according to the Privacy Shield agreement.

Your privacy rights

• You have the right to information: should you so request, we will inform you concerning which of your personal data we are storing and what we use those data for.
• You have the right of inspection: should you so request, we will provide you with access to the personal data of yours of which we have a record.
• You have the right to rectification: should you so request, we will amend your personal data.
• You have the right to erasure: should you so request, we will erase your personal data from our files.
• You have the right to restriction of processing: should you wish to restrict the recording / processing of your personal data, we will modify such recording / processing accordingly.
• You have the right to data portability: should you indicate that your personal data must be transferred elsewhere, we will arrange for this.
• You have the right to object: should you wish to object to the recording / processing of your personal data or to any profiling, you may make this known to us.

Modify newsletter settings/unsubscribe from newsletter

At the bottom of every newsletter e-mail, you are offered the possibility of modifying your settings or unsubscribing from our newsletter.

Modify notification settings/unsubscribe from notifications

If you wish to receive information concerning your data, to inspect or modify them, to have them deleted, object to or restrict their processing, please contact us by clicking on the following link: contact

Questions and complaints

If you have questions, or wish to submit a complaint concerning personal data protection within Fivestargrass, please contact Fivestargrass by sending us an e-mail at: info@fivestargrass.nl.

Should we fail to handle your complaint to your satisfaction, you may then submit it to the Dutch Data Protection Authority (DPA), the Dutch government’s independent administrative body tasked with supervising the processing of personal data. For more information about the DPA, please visit: www.autoriteitpersoonsgegevens.nl

* This privacy statement has been harmonised with the use of and options offered by this website. Any modifications and/or changes to this website may lead to changes in our privacy statement. It is therefore advisable to consult this statement regularly.